Designation: Executive Assistant, Chancellor’s Office

Level: Senior Associate/Assistant Manager

Reporting to: Chancellor, Sai University 

 

 

Role Summary:

Executive Assistant is an administrative position managing the office of the Chancellor and serving as the liaison between his office and the various constituents of the University. The primary responsibility is to ensure that there is adequate coverage of the office on various aspects at all times while managing administrative and strategic priorities.  These need to be professionally project managed through effective coordination, communication and execution in a timely & efficient way.

Responsibilities: 

• Be an integral team member of the Chancellor’s Office in providing assistance and support in executing, managing, successfully implementing and ensuring the completion of the University wide strategic projects, new initiatives and operational activities.

   

• Provides confidential administrative support to Chancellor including but not limited to preparation of correspondence, attending to calls, organising the calendar, liaising with internal & external stakeholders especially board members etc.

   

• Manage & review filing both electronic and paper files, manage office systems, prepare presentations, minutes of meetings and reports under the guidance of Chancellor.

   

• Make arrangements for appointments, meeting and coordinate for the same from end to end.

   

• Taking briefs and directions from Chancellor to manage his priorities and executing efficient and effective service delivery.

   

• Organize travel and prepare travel itineraries, and related logistics.

   

• Able to plan, organize and manage events.

   

• Relieves the Chancellor of operational details by planning and coordinating the implementation of academic or administrative policies and decisions.

   

• Exercises initiative and independent judgment in the daily activities of the office, and manages the staff in the office of the Chancellor.

   

• Safeguards the confidentiality of University administration by exercising tact and discretion in communicating information to faculty, students, staff, and the various publics served by the University and in handling administrative records, files, and similar confidential items.

   

• Providing ongoing analyses of institutional planning efforts and conducting or overseeing special initiatives as needed to ensure that the Chancellor’s objectives and the University’s priorities are administered at the highest level with timely and accurate completion.

   

Key Skills:

• Relevant and considerable experience to support positions at the top management/senior level with grace, patience and sophistication.

   

• Intelligent, seasoned and mature individual with strong background and experience of an Executive Assistant.

   

• Discreet and able to manage a contemporary technology-driven office.

   

• Have an eye for detail, multi tasker with great follow-up skills.

   

• Highly organised and proactive, able to think independently and act efficiently.

   

• Extremely polished and professional written & verbal communication skills.

   

• Ability to take charge of activities in collaboration with various stakeholders and execute tasks effectively.

   

• Facility with software and building databases and scalable administration systems.

   

• Possess strong interpersonal and human skills.

   

• Ability to learn within a new and dynamic organisation.

   

Qualification: 

• Graduate / Post graduate with preference given to candidates with Corporate Secretary-ship background.
  

 

 

Designation: Senior Manager/Manager, Admissions and Outreach

Reporting to: Director, Admissions and Outreach

Location: Central, East, South of India 

Positions: 1 each in each region

Role Summary:

The role holder in collaboration with the Director, plan, manage and execute processing of the applications for all the programmes across the University, implement admissions operations policies with the highest degree of integrity, while delivering an empathetic, responsive student experience. The position offers the opportunity to work with a highly collaborative team with a wide array of responsibilities in a busy, academic environment.

About Sai University:

Sai University is committed to an interdisciplinary, liberal educational ecosystem with strong international partnerships, and aims to integrate the three pillars of education – learning, research, and societal impact.

Responsibilities: 

• Manage a merit-based evaluation process with absolute integrity and rigour to recruit students for all Programmes across the board in line with the objectives of the University, and act as a link between students, admissions operations, and key academic offices
• Manage the review of applications, including evaluation of components such as academic grades, Statement of Purpose, Personal Interactions and other components of the admissions as defined from time to time
• Efficiently process applicant data and applications in line with admissions policy in a time-bound manner in line with operating procedures
• Ensure data integrity of application data and streamline and upgrade the processing software 
• Define and implement service standards for admissions and application processing
• Oversee response to student/ parent queries and inquiries, coordinating with members of the outreach team to act as a bridge between students and the admissions team
• Liaise with faculty, team members and telecallers’ to conduct and coordinate all stages of the application review in a smooth manner
• Interact with students to facilitate smooth operational processes
  
• Manage Admissions communications, including the release and distribution of admission content and messages
• Facilitate the recruitment of a diverse student population that is representative of socio-economic and other diversity criteria, in order to build a diverse campus
• Conduct briefings for the admissions team, faculty and for evaluators, including TAs and Student Ambassadors to ensure consistency by those undertaking the review of applications
• Coordinate with Office of Student Housing and residential life to facilitate outstation students 
• Coordinate with the Programme Offices, Office of Dean of Students and the Office of the Registrar to ensure a seamless transition into the University for incoming students 
• Monitor and report on achievement of service objectives and adherence to service standards.
• Collect and maintain data on student scholarships, scholarship requests and allocation, and other additional supporting data.
  

Key Skills:

• Experience in admissions at a college or university is required
• Requires strong interpersonal, motivation and influencing skills.
• Ability and willingness to work in a high-pressure environment interacting with students, public, university faculty/administration. 
• Experience using a Customer Relationship Management (CRM) solution or Admission tools is preferred. 
• Self-motivated and able to work independently and as a team member, fostering teamwork.
  
  

Qualification: 

• Post Graduate with focus on service operations/customer service management
• At least 10 years of relevant experience

How to apply?

Please email to careers@saiuniversity.edu.in mentioning the position applied for in the subject line along with the following documents:

• Your latest curriculum vitae
• A covering letter stating your interest in this role, and letting us know your thoughts as to why you think you would be a good fit

 

Designation: Senior Associate/Assistant Manager, Financial Aid/Scholarships

Reporting to: Financial Aid Committee

Location: Chennai

About Office of Financial Aid:

SaiU is committed to making education inclusive and accessible to every section of society. The Office of Financial Assistance works with prospective students who apply for financial assistance to understand their financial background, and awards financial assistance packages based on financial need.

About Sai University:

Sai University is committed to an interdisciplinary, liberal educational ecosystem with strong international partnerships, and aims to integrate the three pillars of education – learning, research, and societal impact.

Responsibilities: 

 Primary responsibilities may include but are not limited to:

• Conducts need analysis in compliance with financial assistance criteria of the university to determine the relative eligibility of each financial aid applicant by analyzing and evaluating the financial viability of students and families.
• Conducts verification of student and parent application data in compliance with financial assistance criteria of the university and provides advice and counsel regarding available financial aid opportunities, eligibility requirements, and the application process.
• Gather required documents, review and assess the eligibility of applications for Financial aid/Scholarships (Need-based).
• Managing the entire communication flow with the applicants right from gathering financial data and documents to communicating and explaining financial assistance decisions taken by the financial aid committee.
• Liaising with the office of admissions and outreach to streamline the admissions & financial aid process for the applicant. 
• Helping the team with the information sessions and webinars on financial aid and related policies.
• Being proactive in resolving issues and answering queries of applicants, prospective applicants, parents, and other stakeholders over call and email.
• Using the latest techniques and tools to ensure that data can be stored and utilized with utmost efficiency.
• Helping the team with perspectives, insights, and learnings from its annual financial aid exercise in its pursuit to make the financial aid process more efficient and seamless.

Key Skills:

• Exercises professional judgment to determine whether financial aid can be awarded.
• Ability to verify and assess student eligibility for financial aid by investigating and analyzing information and make evaluative judgments.
• Strong interpersonal and communication skills.
• Interviewing skills.
• Knowledge of data management systems and processes.

   

Qualification: 

• Bachelor’s Degree (Master’s degree preferred) in financial aid, tax, or related area
• Minimum of five to seven years of experience in handling responsibilities for financial aid programmes at an educational institution.

The final designation will reflect the candidate’s qualifications, experience, and performance in the interview.

 

Designation: Assistant Manager/Manager, Admissions

Positions: 1

Reporting to: Director, Admissions and Outreach, Sai University

Location: Sai University-Main Campus, Paiyanur, Chennai

Role Summary:

The role holder will manage and execute all aspects of conducting a highly professional outreach program for the School of Law of Sai University in coordination with Director, Admissions and Outreach of the University building and leveraging their network. He/she should develop strong relationships with select high schools, engage with students, school counsellors, parents, make them aware of the programs of School of law, University’s offerings resulting in admissions.

About Sai University:

Sai University is committed to an interdisciplinary, liberal educational ecosystem with strong international partnerships, and aims to integrate the three pillars of education – learning, research, and societal impact.

Responsibilities: 

Implementation of Strategy:

• Implementing and managing the outreach strategies and engagements to maximize visibility and reach the target audience for B.A. LLB, LL.M and Daksha Fellowship programs of the University ensuring set targets are achieved.
• Help translate the interest of students into applications and admissions. 

Relationship Management/Business Development:

• Generating new leads and nurturing them towards submission of applications 
• Nurturing and managing existing and prospective relationships with school administrators and counsellors to set up interactions with students and parents of target groups 
• Guiding the calling team towards lead nurturing efforts and calling highly qualified leads for conversion towards application submissions.

People: 

• Working in close coordination with other Regional managers towards overall branding, positioning, and visibility of School of Law.
• Working with the admissions team to organize retention activities for students offered admissions

Operations: 

• Efficient implementation of outreach initiatives like delivering presentations and interactive sessions at schools, participation in career fairs etc. 
• Managing events such as principals’ meets, open houses, online webinars on various aspects of the university such as academic programs, scholarships, student life, career pathways etc.
• Coordinating with faculty and organizing faculty-led webinars and academic workshops

Admissions

• Manage a merit-based evaluation process with absolute integrity and rigour to recruit students for all Programmes of School of Law and act as a link between students, admissions operations, and key academic offices
• Manage the review of applications, including evaluation of components such as academic grades, Statement of Purpose, Personal Interactions and other components of the admissions as defined from time to time
• Ensure data integrity of application data and streamline and upgrade the processing software
• Liaise with faculty, team members and telecallers’ to conduct and coordinate all stages of the application review in a smooth manner
• Coordinate with the Programme Offices, Office of Dean of Students and the Office of the Registrar to ensure a seamless transition into the University for incoming students

   

Key Skills:

• Strong network in the school counsellor and principal community.
• Proactive and result-oriented with a focus on achieving assigned targets.
• Requires strong interpersonal, motivation and influencing skills
• Experience using a Customer Relationship Management (CRM) solution or Admissions tool like NoPaperForms is preferred.
  

Qualification: 

• Minimum Bachelor’s degree, Master’s degree preferred.
• 7-9 years of experience in higher education institutions in a similar role handling law program.
  

The final designation of the incumbent will reflect the candidate’s qualifications, experience, and capacity to take on current and upcoming responsibilities.

 

Designation: Business Development Executive, Admissions and Outreach

Reporting to: Director, Admissions and Outreach

Location: Central, East, South of India 

Positions: 1 each in each region

Role Summary:

The role holder will plan, manage and execute all aspects of conducting a highly professional outreach program for all the schools of Sai University in coordination with Director, Admissions of the University building and leveraging the network. He/she should possess and develop strong relationships with schools, coaching centres, engage with students, school counsellors, school principals, parents, make them aware of all the programmes of University’s offerings and encourage them to take admissions.

About Sai University:

Sai University is committed to an interdisciplinary, liberal educational ecosystem with strong international partnerships, and aims to integrate the three pillars of education – learning, research, and societal impact.

Responsibilities: 

 Primary responsibilities may include but are not limited to:

• Responsible for the complete admission and outreach process and activities in the respective regions and work towards the target.
• Should be aware of all programmes fee structure, financial aid, faculty and other university offerings to students.
• Generating leads from schools & coaching centres. Travelling to other cities in the adjoining states and where necessary.
• Procuring new admissions in their respective regions through direct contact, word-of-mouth, and collaboration with the schools or exam/training centres while generating good will amongst the stakeholders. 
• Identify and develop strategic relationships with schools, and other educational marketing institutions and holding presentations and demonstrations for them.
• Develop a strong pipeline of new stakeholders through direct or indirect contact and prospecting.
• Organising and attending outreach events to research and connect with schools, counsellors, etc.
• Maintaining meaningful relationships with existing schools, principal and counsellors.
• Crafting business or outreach proposals and contracts to draw in more revenue in the region.
• Equipping staff with the technical and social skills needed to increase admissions.
• Remaining in tune with trends in consumption to ensure that our outreach remain relevant.
• Keeping on top of administrative tasks while ensuring updating the CRM (customer relationship management) systems.
  

Key Skills:

• Excellent communications and presentation skills.
• Strong network in the school counsellor and principal community in the respective region.
• Knowledgeable in marketing and highly impactful in promoting programmes of the university.
• Requires strong interpersonal, motivation and influencing skills.
• Open to travel extensively in their regions, work and interact with people from diverse backgrounds.
  

Qualification: 

• Minimum Bachelor’s degree, Master’s degree in Marketing is preferred.
• 3-5 years of experience in marketing function in higher education institutions.
  

The final designation of the incumbent will reflect the candidate’s qualifications, experience, and capacity to take on greater responsibilities.

 

Designation: Executive Assistant, Vice Chancellor’s Office

Level: Senior Executive / Assistant Manager

Reporting to: Vice Chancellor, Sai University

Location: Paiyanur, Chennai

Role Summary:

This is an administration position to manage the office of the Vice Chancellor in collaboration with the other team members of the office, serving as the administrative and strategic liaison between the office and the rest of the constituents of the University. The primary responsibility is to ensure that the planning efforts, the Vice Chancellor’s priorities including but not limited to strategic and operational management initiatives are communicated, well-coordinated, followed-up and timely and effectively implemented.

Responsibilities: 

• Be an integral Team member of the Vice Chancellor’s Office managing the day-to-day operation of the Office. 
• Ensures that there is adequate coverage of Office at all times. Relieves the Vice Chancellor of operational and administrative details by planning and coordinating the implementation of academic or administrative policies and decisions while working closely with Dean of Schools, Directors, Faculty and Academic Staff.
• Exercises initiative and independent judgment in the daily activities of the Office and managing the staff in the offices of the Vice Chancellor. 
• Liaison with external stakeholders and coordinate university-wide strategic and operational initiatives.
• Provides confidential administrative support to the Vice Chancellor including but not limited to preparation of correspondence and reports, calendar management, minutes of the meetings and actioning on the same, calls, visitors, and oversees and monitors confidential projects assigned to administration by the Vice Chancellor.
• Safeguards the confidentiality of University administration by exercising discretion in communicating information to faculty, students, staff, and the various publics served by the University and in handling administrative records, files, and similar confidential items.
• Providing ongoing analyses of institutional planning efforts and conducting or overseeing special initiatives as needed to ensure that the Vice Chancellor initiatives and the university priorities are being administered at the highest level with timely and accurate completion.
   

Key Skills:

• Possess very strong written and oral communication skills, strong interpersonal skills, pro-activeness 
• Ability to take charge of activities in collaboration with various stakeholders and deliver 
• Ability to be very detail minded and proactive in the completion of tasks
• Possess strong analytical and coordination skills 
• Willing to work on a range of new initiatives
• Discreet and able to manage a contemporary technology-driven office

   

Qualification: 

• Post Graduate in any discipline/Masters in Management
• Minimum of 4-7 years of experience
  

 

 

Designation: Senior Manager/ Manager, Human Resources

Reporting to: Chancellor, Sai University

Location: Paiyanur, Chennai

Role Summary:

The primary responsibility of the role holder is to manage 360 HR functions and related projects pertaining to the entire employee life cycle across the University ensuring employee delight. This person will also have the additional responsibility to support the corporate functions of the Chancellor’s Office.

Responsibilities: 

• Handling manpower planning, talent acquisition, talent management and talent retention.
• Handling and responsible for day-to-day operations and documentations including but not limited to hiring, induction, MIS, Payroll, employee grievances, exits etc. 
• Developing Human Resources systems and maintaining organizational policies, systems, tactics and procedures across the organization. 
• Stakeholder management with respect to HR operations across the University in collaboration with the Deans and the respective administrative representatives of the respective schools. 
• Establishing ERP system for various HR processes and procedures.
• Maintaining and creating good working environment for employees.

   

Key Skills:

• Proven working experience in a start-up and evolving organization.
• People oriented and takes initiative along with results-based approach.
• Highly collaborative style, exemplar interpersonal, negotiation, organisational and strong multitasking skills.
• Ability to develop individual rapport with the various stakeholders.
• Demonstrable experience with human resources metrics.
• Knowledge of HR systems and databases.
• Excellent active listening, communication (Both Written and verbal), articulation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• Ability to consistently meet tight deadlines.
• Implement the best practices in Organizational Development and contribute to build the international institution.

   

Qualification: 

• Postgraduate degree in Human Resources from a reputed institution.
• Relevant experience of 10-15 years.
• Experience in the higher education sector will be an added advantage.
  

 

 

Designation: Senior Associate/Assistant Manager, Placements and Internships

Reporting to: Deans of Schools

Location: Chennai

Role Summary:

The incumbent will be responsible to provide internships and experiential opportunities to students of the university in all fields that match their curriculum and learning interests followed by final placements. The incumbent should counsel, prepare and enhance the hiring potential of students, and new graduates enabling them to be industry-ready.

About Sai University:

Sai University is committed to an interdisciplinary, liberal educational ecosystem with strong international partnerships, and aims to integrate the three pillars of education – learning, research, and societal impact.

Responsibilities: 

 Primary responsibilities may include but are not limited to:

• Work with the Deans and faculty of all Schools to develop a comprehensive strategy for interactions with the industry and academia.
• Facilitate industry collaborations by establishing partnerships with leading companies and corporates that match the ethos of Sai University centered around the liberal education approach.
• Manage the University’s internship and placement drives across the schools.
• Engage with students to identify internship and employment options that match their career interests.
• Conduct and facilitate training programmes for soft skills, interview skills, resume writing, personal branding, and overall development of the students using institutional and external expertise.
• Schedule and advertise campus recruitment for employers.
• Participate, organize and execute end-to-end activities around on-campus events and annual career and internship job fairs.
• Create and maintain employer database and student files pertaining to internships and placements.
• An immediate focus on the final year students of the School of law and Daksha fellowship.

Key Skills:

• Go-getter attitude, take complete ownership of the targets as well as delivery portfolio.
• Ability to multitask and coordinate with multiple stakeholders.
• Excellent communication and networking skills, influencing & negotiation skills.
• Well informed of market trends, employer needs, and best practices in career services.
• Open to travel extensively as per the need of the University.
• Understanding of the Indian Higher education landscape with a special focus on liberal education and related policies.

 

Qualification: 

• Masters with a minimum of 5-7 years of experience in a similar position.
• The final designation of the incumbent will reflect the candidate’s qualifications, experience, and capacity
  to take on greater responsibilities
  
  

 

Designation: Senior Associate (QS+Site Execution), Projects

Reporting to: Director, Projects, Sai University

Location: Sai University, Paiyanur, Chennai

Role Summary:

The incumbent has the primary responsibility to handle the quantity surveying, billing, BBS, rate analysis, costing, and quantity estimation and working expertise of large construction projects. Incumbent has the additional responsibility to focus on daily construction management in coordination with various contractors for final closure and commissioning of the project.

About Sai University:

Sai University is committed to an interdisciplinary, liberal educational ecosystem with strong international partnerships, and aims to integrate the three pillars of education – learning, research, and societal impact.

Responsibilities: 

• Preparing Schedule of quantity, measurement sheets & following up with internal/external stake holders regarding drawings, design, etc.,
• Preparation of bar bending schedule and check the shuttering and reinforcement detail in the site as per drawing.
• To verify the contract bills against the actual.
• Creating a report for materials purchased versus materials consumed. In addition, the materials used at in the sites are being reconciled.
• To execute the construction-related scope of work and commissioning the facilities on-site in compliance with the approved project schedule and project specifications.
• To coordinate with labour and workers in carrying out tasks at the project site.
• Estimation of necessary materials, timely materials requisition initiation, timely maintenance of purchase orders, follow-up till delivery, and material management.
• Monitor and report to the Director, projects the details, including progress, risks and opportunities in a timely manner. 
• Ensure all changes to specifications, work scope and drawings are documented.
• Review and reflect on works that are about to start or going on along with value engineering tips or Kaizen (new ways of doing the work innovatively) that will bring value addition in terms of cost, environment, safety, quality, morale, progress, and delivery.
  

Key Skills:

• Must be proficient in quantification, rate analysis, MIS reporting, and documentation.
• Must have experience in the execution of residential, commercial buildings preferably in Structural work (RCC) and the final closure of buildings.
• Ability to take charge of activities in collaboration with various stakeholders and execute tasks effectively.
• Have an eye for detail, multi tasker with great follow-up skills.
• Strong technical knowledge and expertise to implement.
• Superior problem-solving ability & negotiation skills for successful outcomes in potentially challenging circumstances.
• Create awareness and train labour and workers on using safety material and equipment.
• Ready to work in a dynamic team environment having flexibility & adaptability.
• Quick learner and result-oriented ensuring timelines are strictly adhered to.

   

Qualification: 

• Must have Under Graduate/ Post Graduate degree in Civil Engineering.
• Minimum of 5 years of experience. 3 years of continuous work in QS and billing.
• Should have worked for at least two reputable companies.
• Certification with working knowledge in Auto CAD will be an added advantage.
  

 

Designation: Senior Associate, Controller of Examination (COE)

Reporting to: Controller of Examination (COE)

Location: Sai University-Main Campus, Paiyanur, Chennai

 

 

Role Summary:

The role holder in collaboration with the Controller of Examination (COE) will be engaged in ensuring all arrangements and related actions necessary for holding examinations and organizing the declaration of results as well as the allied activities as per the University norms.

About Sai University:

Sai University is committed to an interdisciplinary, liberal educational ecosystem with strong international partnerships, and aims to integrate the three pillars of education – learning, research, and societal impact.

Responsibilities: 

• To manage the examination calendar and notify the COE in advance
• To organize the assessment test to get the performance of the students at the examinations or any other test properly and to process and publish their results timely/ as and when required.
• Has a higher responsibility to print the exam question papers
• To notify the students in case of any changes in the examination.
• The role holder has the important responsibility to postpone or cancel examinations, in part or in whole, in the event of malpractices or if the circumstances so warrant, and take disciplinary action or initiate any civil or criminal proceedings against any person or a group of persons or a college or an institution alleged to have committed malpractices.
• to take necessary disciplinary action against the students, paper setters, examiners, moderators, or any other persons connected with examinations and found guilty of malpractices in relation to the examinations
• to maintain overall examination records of the students 
  

In addition, the role holder has the responsibility to manage/coordinate the preparatory examination work and examination schedule generation as follows

 

• To prepare theory/ lab examination timetable and printing and timely issuance of hall ticket
• To coordinate exam room/lab and seat arrangements and also to prepare exam attendance sheets. 
• Preparation and display of final result notification (s) and sending the grade reports to students.
• Arrangement for the timely issuance/provision of the examination material, instructing the supervisory staff, and holding their meetings as and when required
• Post the exam to follow up with the internal and external examiner to record the marks
• Collaboration with COE to identify the invigilator and send the invitation to the internal/ external invigilators 
• To distribute degrees/ transcript certificates to students

   

Key Skills:

• Highly organized, proactive, and maintaining the confidentiality
• Have an eye for detail, multi-tasker with great documentation skills
• Possess strong interpersonal and human skills.
• Ability to learn within a new and dynamic organization
• Ability to take charge of activities in collaboration with various stakeholders and execute tasks effectively.

   

Qualification: 

• Any under-graduation degree
• Minimum Experience of 3-5 years in a relevant field
• Good knowledge in MS office suite
  

The final designation will reflect the candidate’s qualifications, experience, and performance in the interview.

 

Designation: Senior Associate, Information Technology

Joining: Immediate

Location: Sai University-Main Campus, Paiyanur, Chennai

Role Summary:

The incumbent will be responsible for the implementation, operation and management of Sai University’s information technology systems, end-user computing, networking and connectivity assets. The individual will be expected to maximize the utilization and effectiveness of university operations while optimizing resources, and ensure that university’s IT assets and investments deliver high usability, uptime and productivity to all institutional stakeholders.

About Sai University:

Sai University is committed to an interdisciplinary, liberal educational ecosystem with strong international partnerships, and aims to integrate the three pillars of education – learning, research, and societal impact.

Responsibilities: 

Design and implement entire IT Infrastructures network at Sai University. Evaluate and assist in the selection and procurement of appropriate technology solutions to advance the technology  posture of the university.  Work with supervisor in managing IT budget and report on expenditure. Implement, and enforce policies and standards relating to the operation and performance of the university’s IT systems and services for hosting, cloud, networking, collaboration, endpoint computing, network security,  audio-visual services, and mobility services. Provide effective support in the deployment, management and operation of various enterprise services, including  ERP, CRM, student information systems, portals and other enterprise applications  Ensure institutional technology purchases are requested and implemented within set guidelines to ensure the         advancement of operational systems, applications, and services. Identify the need for upgrades, configuration changes or new systems, as and when required. Manage the deployment, implementation and operation of all IT projects, and ensure that they are delivered to required standards and on time, while following recommended best practices Manage network and data center operational activities, including upgrades and expansions, patches and security, and ensure system and connectivity uptime. Ensure appropriate documentation of IT hardware, software licenses and other assets is maintained.  Ensure effective procurement and management of cloud and managed service offerings, and services from other IT service providers. Maintain relationships with vendors, and assist in creating cost-efficient contracts Review and monitor all SLA’s and contracts relevant to IT, focusing on accuracy, budget constraints and security. Ensure high availability of all critical services like networking, communication and collaboration tools, teachin systems and application software. Ensure that institutional data is managed, archived, and stored securely in both local and offsite repositories. This includes data at rest as well as data in transit. Ensure effective mitigation of cybersecurity risks across all managed systems, applications and services, whether on-premise, off premise or on the cloud. Perform disasters recovery operation and data backups when required. Install, Configure and Maintain storages such as WD NAS, Netgear NAS, Server Storage and Storage for surveillance systems & Multimedia etc. Install and configure video conferencing systems, biometric and security cameras (CCTV) Manage PRI Phone Lines and EPA-BX & IPA-BX Devices for internal and external. Coordinate and conduct IT training for all end users as per the requirements Effectively manage the IT help desk and user support services

Preferred Qualifications :

Proven experience as an IT associate or similar role 5 to 7 years of relevant experience in an IT environment, preferably in an educational or research institution, or a large corporate organization (500+ users) Good verbal and written communication skills, and ability to effectively interact with diverse groups of individuals (faculty, staff and students) Good analytical, planning and problem-solving abilities; must have aptitude for learning new technical skills quickly. Good awareness and understanding of new and emerging technologies, and their potential application and utility in higher education Understanding of contemporary and latest standards used in the field of IT operations and cyber security (e.g. ISO 9000, ISO 27000, etc.) Experience with budget planning and technology procurement. Deep knowledge of computing infrastructure (hardware, software, network), data center operations, disaster recovery operations and business continuity planning Experience in providing support to end users on a variety of platforms (Linux, MS Windows, MacOS, Android and IOS) Knowledge and experience in enterprise applications and technology solutions appropriate for the higher education setting Good knowledge of applicable data security/privacy practices and laws Bachelor’s or Master’s Degree in computer science/computer applications; or engineering degree in computers, information technology, electronics or telecom; or a related field

 

*Job responsibilities stated are not to be taken as an exhaustive statement of duties. Employees may be required to perform other job-related duties as necessary.